Refund policy

At Light Lookers™, we are a small family business creating every kit with care, joy, and a whole lot of holiday spirit. Because our products are made in small batches and assembled by hand, all sales are final and we do not offer refunds.

If your order arrives damaged, incomplete, or incorrect, please contact us right away at dina@thelightlookers.com and we will make it right. We want every customer to feel taken care of and every kit to bring joy—just as we intended.

Thank you for supporting our family, our mission, and this growing tradition. Your kindness helps us shine brighter every season.